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Seva Money PRIVACY POLICY

Last Updated: 17.06.2025

PLEASE READ THIS PRIVACY POLICY (“POLICY”) CAREFULLY. THIS POLICY DESCRIBES THE WAYS Seva TECH LIMITED (D.B.A Seva Money) (“Seva Money”, “we”, “us” or “our”) OR THIRD PARTIES WE USE OR ARE SUBJECT TO COLLECT, PROTECT, USE AND STORE YOUR PERSONAL INFORMATION. YOU ACCEPT THIS PRIVACY POLICY BY USING OUR PRODUCTS AND SERVICES ON OUR WEBSITE OR THROUGH ANY OTHER MEANS (COLLECTIVELY THE “SERVICES”). WE MAY AMEND THIS PRIVACY POLICY AT ANY TIME BY POSTING A REVISED VERSION ON OUR WEBSITE. WE WILL ATTEMPT TO GIVE A REASONABLE NOTICE PERIOD UPON MAKING ANY CHANGES; HOWEVER, UNLESS OTHERWISE  STATED, THE REVISED VERSION WILL BE EFFECTIVE AT THE TIME WE POST IT. 

This Privacy Policy was last updated on the “Last Updated” date indicated at the top of this document. As we continually enhance our Services, we may need to revise this Privacy Policy periodically. We will notify you of significant changes by updating this page, posting a notice on the homepage or relevant webpage of a Seva Money product/service, or through electronic communication such as email or text notification. Additionally, we will update the “Last Updated” date at the top of this Privacy Policy to reflect any changes. By continuing to use our Services after changes are made, you consent to the revised Privacy Policy.

Please note that this Policy does not affect any rights you may have under applicable local privacy and data protection laws.

References to “you” in this notice are to the individual who is accessing or applying to use the Services. 

This Policy applies:

  • to the website/portal features and services provided to you when you visit our websites, portals, or our payment panels our clients may use on their websites.
  • when you apply to use and/or use Seva Money’s products and services, as well as when you request changes to the services you are using, and 
  • to email, other electronic messages including telephone, web chat, website/portal and other communications between you and Seva Money.
  1. How Seva Money collects your information.

1.1. Information We May Collect From You 

If you open an account or use the Seva Money Services, either directly or through a merchant partner or a third-party platform, we may collect the following types of information:

‍(i) Personal information (that can be used to uniquely identify a single person, either directly or indirectly) – such as your name, date of birth, address, phone, email, and other similar information.

To the extent that Internet Protocol (IP) addresses (or similar identifiers) are clearly defined to be personal information under any local law, and where such local law is applicable to Services, we will manage such identifiers as personal information.

(ii) Non – Personal Information (that does not enable a specific individual to be identified, either directly or indirectly). For example, this includes aggregate transaction data used for commercial purposes, such as analyzing trends and employing data analytics to gain insights into payment transaction patterns and usage.

‍1.2. Information Seva Money learns from your use

When you access the Seva Money website or use our Services, we may collect information transmitted from your computer, mobile device, or other technology. This information can include your IP address, device details such as its identifier, name, and type, operating system, location, mobile network information, and standard web log data, such as browser type, site traffic, pages viewed, and other relevant details. We may also gather data on how you interact with our website, application, or Services, including evaluating your device for any malicious software or activity that could impact Service availability.

Additionally, we may store information related to your usage history, including details of content viewed, event information, clickstream data, and cookies that may uniquely identify your browser or account. We may also obtain information through your interactions with our customer support team, surveys, or communications with our affiliates.

1.3. Cookies and other tracking technologies

We employ various technologies to collect and store information when you use our Services, which may include deploying cookies or device identifiers. These tracking technologies are also utilized when you interact with services we provide to our partners, such as advertising services or Seva Money features on other websites. These methods are used as necessary for our business purposes. For further details on how we use cookies, please refer to our Cookie Policy [hyperlinked].

  1. How Seva Money protects your information.

2.1. Safety policies.

Seva Money employs a range of physical, electronic, and procedural safeguards to protect your information. We implement physical security measures to prevent unauthorized access to our systems, including the use of firewalls and data encryption. Access to personal information is restricted to employees or agents who need it to perform their job duties, and we enforce strict physical access controls to our facilities.

Our security measures include:

  • A comprehensive written information security program;
  • Ongoing vulnerability assessments and monitoring;
  • Established risk management policies and procedures;
  • Access controls to authenticate users and limit access to authorized personnel;
  • Restricted access to physical locations where personal information is stored;
  • Secure handling of personal information both during transmission and at rest;
  • Multifactor authentication for staff accessing personal information;
  • Regular security awareness training.

However, the security of your information also relies on your actions. If you have been provided with, or have chosen, a password or access code for certain parts of our website or portal, it is your responsibility to keep this information confidential. Do not share your password or access code with others.

Please be aware that while we strive to protect your personal information, the transmission of data over the internet is not entirely secure. We cannot guarantee the security of information transmitted to our site, except when communicated through secure channels provided by us.

 

‍3. How Seva Money uses your information. Legal Basis for Processing

We may use and share the personal information we collect for the following purposes:

3.1. To Provide Our Services 

We record and track details of transactions you carry out in relation to the Services; analyse and report on your use of our Services; notify you about important changes or developments to our website or our goods and services.

3.2. To Improve Our Service

Seva Money utilizes information to deliver and enhance our Services, communicate with you, conduct research, and generate anonymous reports for clients. Specifically, we may use your information to:

  • Develop and test new products and services;
  • Enhance customer service and support;
  • Process transactions and manage payments;
  • Resolve disputes and prevent illegal activities;
  • Customize and personalize the Services;
  • Mitigate risks associated with transactions;
  • Verify the accuracy of information.

This use of information helps us continuously improve our offerings and ensure the integrity and security of our operations.

3.3. To Serve Relevant Marketing to You

We may use information to deliver targeted marketing, and promotional offers based on your preferences. We may combine your information with information we collect from other companies and use it to improve and personalize the Services, content, and advertising. We may also send you marketing messages to obtain your views on our goods, services and our website/s; in respect of marketing, market research and similar activities, we may use your personal information for such purposes whether or not you are accepted as a customer or continue to receive Services. If you no longer wish to receive marketing or promotional information from Seva Money, you can always stop it at by contacting us at support@sevamoney.com.

3.4. During the Identification Process 

We, or a third party, may use facial recognition technology to compare your selfie with the ID document you have uploaded. This process involves generating biometric data by creating a digital representation of your facial features to facilitate the comparison between your ID photo and your selfie. This practice is employed to prevent fraud and serves a significant public interest.

Please be aware that Seva Money generally does not store or retain biometric data. This information is typically processed using secure third-party anti-fraud systems. If Seva Money directly stores, retains, or uses your biometric information, we will notify you during the data collection process.  

3.5. For Compliance, Fraud Prevention, and Safety. 

We may use and share your personal information to:

  • Conduct authentication and compliance activities related to our Services, including background checks, identity verification, risk assessments, and filing necessary documents;
  • Adhere to applicable laws, respond to lawful requests, and comply with legal processes, such as those from government authorities;
  • Ensure the safety, security, and integrity of our Services;
  • Protect the rights, privacy, safety, or property of ourselves, you, or others;
  • Audit our internal processes to ensure compliance with legal and contractual requirements, as well as internal policies;
  • Enforce the terms and conditions governing the use of our Services;
  • Prevent, detect, investigate, and address fraudulent, harmful, unauthorized, unethical, or illegal activities

3.6. With Your Consent. In some cases we may specifically ask you for your consent to collect, use, or share your personal information, such as when required by law

  1. To Comply with Laws and Regulations. 

We will use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

  1. How Seva Money shares your information.

4.1. For our everyday business purposes

We share your personal information with employees, affiliates, vendors, partners, merchant partners and third parties as required to offer the Seva Money Services. This includes, but is not limited to, processing transactions, maintaining your account, offering other financial services, responding to court orders and legal investigations, litigation purposes, and complying with audits or other investigations. We also engage the following types of service providers to perform functions on our behalf: marketing providers, billing and collection providers, auditing and accounting firms, professional services consultants, providers of analytics services, security vendors, and IT vendors. Occasionally, these service providers may also collect data directly from you and their privacy policies may also apply.

4.2. When required by law

We will share your information with any party when required by law or by a government request to do so or to combat fraud or criminal activity.

4.3. With our merchant partners to provide personalized offers

We may share your information with merchants you interact with using Seva Money for marketing, if you consent or as permitted by law. By creating a Seva Money account, you consent to Seva Money sharing your information with merchants you use the Seva Money Services with, for those merchants to market to you. We do this to help merchants personalize services and offers, so you can have a better experience. You’re able to revoke your consent at any time. If you choose to do so, we will stop sharing your information with merchants from that point onward, except as necessary to complete transactions you initiate. To revoke your consent to information sharing with merchants for marketing, you can do so by contacting us at [email address].

4.4. Links to Other Sites and Services

Seva Money is not responsible for any practices employed by websites linked to or from our website, nor their information or content. Please remember that when you use a link to go from our website to another website, this Privacy Policy is no longer in effect. Your browsing and interaction on any other website is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding. 

4.5. Automated Decision Making

In some instances, our use of your personal information may result in automated decisions being taken (including profiling) that legally affect you or similarly significantly affect you.

Automated decisions entail decisions that are automatically generated through computer algorithms, without human intervention. For instance, we rely on automated decisions to conduct credit evaluations when you apply for certain Services or to perform anti-fraud verifications. 

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information for any specific processing activity, please contact us via the Contact Us section below.

‍4.6. Monitoring

We may monitor or record telephone calls, emails, web chat or other communications with you for regulatory, security, quality assurance or training purposes. When visiting our offices, CCTV, access control systems and/or other monitoring systems may be in operation for security reasons and for health and safety and office management purposes.

4.7. How Long We Retain Your Personal Information

We will retain your personal information for as long as necessary or permitted, based on the context and purpose for which it was collected, the type of information, and in compliance with applicable local laws or regulations but typically not longer than five (5) years.

This means that, when using our Services, we will keep your personal information as needed for the provision of the services and any related legitimate business purposes. This includes retaining your personal information if you start an application for our services, regardless of whether you complete the application or are accepted as a customer. We may also be required to retain information to comply with legal obligations, such as anti-money laundering or bankruptcy laws, or as required by law enforcement or similar government agencies. 

  1. What are your options?

5.1. Notifications

If you no longer wish to receive notifications about our Services, you may change your notification preferences by emailing support@sevamoney.com. Alternatively, you may be able to indicate your preference by logging into your account and adjusting your preferences or by following the directions provided with the communication. Seva Money reserves the right to close or limit access to your account should you opt out of the crucial notices that are required to perform the Seva Money Service. You are still responsible for any amounts due to Seva Money even if we close or limit access to your account.

5.2. Access your information ‍

You can review and edit your personal information at any time by logging in to your account or by contacting us at support@sevamoney.com. You can also request to close your account if you do not have an active plan by contacting us at support@sevamoney.com. If you close your Seva Money account, we will mark your account in our database as “Closed,” but will keep your account information in our database to comply with our legal obligations. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. If you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law or in accordance with this Privacy Policy.

 

  1. General

6.1. Transfer of Personal Information

We may collaborate with service providers within England and Wales and potentially other countries. This means that your personal information could be gathered, utilized, and stored in these countries or other locations beyond your home country. It’s worth noting that the privacy laws in these areas may not provide the same level of protection as those in your home country. By sharing your personal information, and where the law allows, you are expressly consenting to the transfer and processing of your data, along with the collection, utilization, and disclosure outlined here or in any applicable terms of service. 

6.2. Changes to the Privacy Policy

Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.